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Privacy Policy

Section 01

Introduction

Welcome to PureGlow Global Health. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website (www.pureglowsa.com) and any related services, sales, marketing, or events.

By using our website or placing an order, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our website.

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Section 02

Information We Collect

We collect personal information that you voluntarily provide when you place an order, create an account, contact us, or subscribe to our newsletter. The information we collect includes:

Type of DataExamplesWhen Collected

Identity DataFirst name, last nameAt checkout or account creation

Contact DataEmail address, phone number, delivery addressAt checkout or contact form

Transaction DataOrder details, purchase history, payment method typeWhen an order is placed

Technical DataIP address, browser type, device info, pages visitedAutomatically on site visit

Marketing DataEmail preferences, newsletter subscription statusWhen you opt in

We do not collect sensitive personal data such as health information or financial account numbers. We never store full payment card details — these are handled securely by our payment processors.

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Section 03

How We Use Your Data

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including sending order confirmations and shipping updates

  • To manage your account and provide customer support

  • To send marketing and promotional communications — only if you have opted in

  • To improve our website, products, and overall customer experience

  • To detect and prevent fraud or unauthorised account activity

  • To comply with our legal obligations and enforce our terms and conditions

We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at sarahmotloutsi844@gmail.com.

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Section 04

Sharing Your Information

We do not sell, trade, or rent your personal information to any third party. We may share your data only in the following limited and necessary circumstances:

  • Service Providers — trusted partners who help us operate our website and fulfil orders, such as payment processors, shipping carriers, and email marketing platforms

  • Legal Requirements — when required by law, court order, or government authority

  • Business Transfers — in the event of a merger, acquisition, or sale of business assets

All third-party service providers are contractually required to keep your information confidential and to use it only for the purposes we specify.

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Section 05

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Essential Cookies — necessary for the website to function, such as your shopping cart and secure checkout

  • Analytics Cookies — help us understand site traffic and user behaviour anonymously via Google Analytics

  • Marketing Cookies — used to deliver relevant advertisements via Meta Pixel and Google Ads

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

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Section 06

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

  • Order and transaction data — retained for up to 7 years for tax and legal compliance

  • Account information — retained for as long as your account remains active

  • Marketing preferences — retained until you unsubscribe or request deletion

  • Technical and analytics data — typically retained for up to 26 months

When your data is no longer required, we will securely delete or anonymise it in accordance with applicable data protection regulations.

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Section 07

Your Rights

Depending on your location, you may have the following rights regarding your personal data. We are committed to honouring each of them:

Right to Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold.

Right to Erasure

Request the deletion of your personal data — your right to be forgotten.

Right to Restrict

Ask us to limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to the processing of your data for direct marketing at any time.

To exercise any of these rights, please contact us at sarahmotloutsi844@gmail.com. We will respond to your request within 30 days.

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Section 08

Data Security

We take the security of your personal data very seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL encryption across all pages of our website

  • Secure payment processing via PCI-DSS compliant payment providers

  • Regular security reviews and strict access controls

  • Restricted access to personal data on a strict need-to-know basis

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. If you believe your account has been compromised, please contact us immediately at sarahmotloutsi844@gmail.com.

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Section 09

Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take prompt steps to delete it.

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Section 10

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner brands. These external sites have their own privacy policies, which we encourage you to review. PureGlow Global Health is not responsible for the privacy practices or content of any third-party websites.

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Section 11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. When we make material changes, we will update the Last Updated date at the top of this page and notify you via a prominent notice on our website or by email where appropriate.

Your continued use of our website following any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

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Section 12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to reach out to us. We are here to help and committed to resolving all privacy concerns promptly and transparently.

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